Revenue Cycle Management Process Analyst

Job Description

SUMMARY

The Robotic Process Automation Lead role is a full-time position responsible for overseeing all functions of the Robotic Process Automation solutions focused on Revenue Cycle Management workflow. Role requires hands on technical and problem-solving skills. Position is required to work with stakeholders and solution developers assisting with research, development, testing, implementation, and monitoring the quality control of developed process outcomes.

Duties/Responsibilities:

• Run analytic reports to track and monitor RPA process outcomes

• Interact closely with various functional and cross-functional teams to translate business requirements into technical solutions

• Identify opportunities for automation as well as interdependencies of project activities

• Responsible for following change management processes for BOT deployment and modifications

• Gather and develop requirements, map process and design solution to create automation workflows

• Create, modify, and maintain protocols to ensure successful end-to-end delivery

• Testing for all protocols prior to development and implementation

• Proactively communicate status and critical issues to leadership and appropriate stakeholders

• Ongoing support of the RPA solutions through problem management, maintenance, and enhancement

• Policies and Procedures based on departmental needs

• Develop training material for staff and RCM leadership based on researched guidelines.

• Participate in QA testing activities, including testing at the task and end-to-end process levels, integration testing, and user acceptance testing

• Follow all compliance policies and advise RCM leadership of changes in policies.

• Work with Revenue Cycle leaders on automation opportunities to consult, design, develop and/or support solutions using RPA and, potentially, other technologies

• Other duties as assigned

Required Skills/Abilities:

• 3-5 years of Robotic Process Automation

• 5+ Years of Revenue Cycle Management Experience

• Analytical abilities

• Advanced Microsoft Excel required

• Ability to collaborate with other leaders and subject matter experts

• Excellent Communication Skills

• Critical Thinking Skills

• Ability to document complex issues and processes in detail required

• Able to decipher and document processes into logical process flows required

• Experience with process mapping required

• Understanding of quality assurance procedures and processes required

Education and Experience:

Bachelor’s Degree or at least 3 years related experience required.