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PC Technician/Help Desk Support Service Specialist

Company:
INSUVI
Location:
Boston, MA, 02110
Salary:
Depends on experience - Other
Posted:
January 11, 2021

Description:

PC Technician/Help Desk Support Services Specialist

Concord, MA

Immediate Hire if you have an active Secret Clearance and can meet the Basic Qualifications below.

What We Can Offer YOU:

$52K - $55K with growth potential

401(k)

Paid Holidays

Life Insurance

Paid Time Off (PTO)

Medical, Dental, Vision Insurance

Short and - Long-Term Disability

And More!

COMPANY OVERVIEW:

INSUVI, Inc. is a certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB) headquartered in Huntsville, Alabama. We provide Information Technology, JavaScript Training, Systems Engineering, and Training services.

POSITION OVERVIEW:

The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone or on-site for PC desktop hardware and software packages. Support responsibilities include software installation, and configurations.

PRIMARY RESPONSIBILITIES:

Support responsibilities include software installation, and configurations. The Helpdesk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

BASIC QUALIFICATIONS:

Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master's degree.

Must have a Current DoD 8570 IA Baseline Certification, IAT Level I (i.e., A+ CE, Network+ CE, SSCP, CCNA-Security)

Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment

Interim Secret Clearance required prior to start

Experience supporting Windows 7, Windows 10, and MS Office 2013

Experience using Remedy or a similar ticketing system

Strong analytical and follow through skills

Strong verbal and written communications skills.

Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments

Ability to work well independently on defined tasks

Ability to work well as part of a team

PREFERRED QUALIFICATIONS:

Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).

Prior USACE/ACE-IT experience.

Experience working in a DoD environment

Experience supporting Office 365

Active Secret Clearance a Major Plus

INSUVI, Inc., is an Equal Opportunity Employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/openings/insuvi/jobs/1632052-219627

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