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Call Centre Agent

Alphen Personnel Services
East London, Eastern Cape, South Africa
January 11, 2021


Job Purpose:

Prompt answering of all incoming calls;

Capture reservations on main frame system and inform the customer of relevant rates, terms and conditions;-

Forward quotes to customers and information on general enquiries;

Follow-up on all quotes to customers – turn each enquiry into a reservation;

Meet minimum call and reservation quotas to meet set daily targets;

General Call Centre duties and administration tasks;


- Grade 12 certificate.

- Minimum 2 years Call Centre experience in a service-driven business environment.

- Computer literacy requirements: intermediate level in MS Office Word – Basic Excel.

- Excellent documentation, organization, and project management skills

- Must have a drivers’ license.

- Must have own transport.

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