Senior Service Desk Analyst (Technical Support) Louisville, KY ref

Senior Service Desk Analyst (Technical Support) Louisville, KY ref

Job Profile Summary

Pre screen questionnaire:

1. What is your Full Legal Name?

2. Have you applied for MMC in last 6 Months? If yes please provide the details.

3. What is your work Authorization Status?

4. What is your availability date to join?

5. In peak traffic hours, how much time will it take you to commute to Louisville - West Market ?

6. What is your desired hourly pay rate?

7. Please provide date of birth in MMDD format (Month and Date only)

About job

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Referral reward:10% of hourly pay rateJob type:ContractContract duration:6 MonthsDesired start date:12/21/2020Job function:Information TechnologyIndustry:Financial ServicesExperience level:AssociateEducation level:Bachelor’s degreeJob classification:ProfessionalLocation:Louisville, KYZip code:40202Skills:Level 1 Support, Active Directory, VPN, Call Center, End User Support.Experience required:3 YearsRelocation assistance:No

Local Candidates OnlyVisa requirement:Only US citizens and Greencard holdersNumber of positions:1

looking for an individual to join this award winning/world class, highly professional Service Desk support team working in a very dynamic and ever changing environment. This is a Level 1 service desk analyst role

About Job:

Supporting 70,000 + colleagues in over 130 offices globally.

Working for a large IT group with significant opportunities for advancement in various specialties

Very open and collaborative environment

Ongoing training and knowledge growth opportunities

Internship opportunities with various groups within the organization

Regular department celebrations of successes and holidays

Responsibilities:

3 to 5 years of Service Desk or Help Desk experience is required.

Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.

Operates in a specified Senior Analyst role, within the Global Service Desk.

Supports end users, diagnose report and resolve application problems.

Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.

Logs all issues with appropriate documentation as requested by Level II and III support teams.

Routes calls to appropriate support teams as per described troubleshooting steps.

Monitors and escalates issues until resolution, closure or the appropriate group has accepted.

Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).

Level one trouble shooting

Microsoft Office Suite.

Customer service oriented

Accustomed to call center metrics

Will be taking 40-50 calls a day

VPN troubleshooting

Active directory understanding

O365/Microsoft Exchange