Senior Service Desk Analyst (Technical Support) Louisville, KY ref
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Referral reward:10% of hourly pay rateJob type:ContractContract duration:6 MonthsDesired start date:12/21/2020Job function:Information TechnologyIndustry:Financial ServicesExperience level:AssociateEducation level:Bachelor’s degreeJob classification:ProfessionalLocation:Louisville, KYZip code:40202Skills:Level 1 Support, Active Directory, VPN, Call Center, End User Support.Experience required:3 YearsRelocation assistance:No
Local Candidates OnlyVisa requirement:Only US citizens and Greencard holdersNumber of positions:1
looking for an individual to join this award winning/world class, highly professional Service Desk support team working in a very dynamic and ever changing environment. This is a Level 1 service desk analyst role
Supporting 70,000 + colleagues in over 130 offices globally.
Working for a large IT group with significant opportunities for advancement in various specialties
Very open and collaborative environment
Ongoing training and knowledge growth opportunities
Internship opportunities with various groups within the organization
Regular department celebrations of successes and holidays
3 to 5 years of Service Desk or Help Desk experience is required.
Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
Operates in a specified Senior Analyst role, within the Global Service Desk.
Supports end users, diagnose report and resolve application problems.
Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
Logs all issues with appropriate documentation as requested by Level II and III support teams.
Routes calls to appropriate support teams as per described troubleshooting steps.
Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
Level one trouble shooting
Microsoft Office Suite.
Customer service oriented
Accustomed to call center metrics
Will be taking 40-50 calls a day
Active directory understanding