Come join our team working remotely as a Scheduler in the Houston area!
SUMMARY: The Scheduler is responsible for completing tasks as outlined below including administration and development of the clinical schedule with the assistance of the Intake and Authorization Manager and/or area clinical leadership to promote efficiency of clinical operations in their assigned area.
Entering all new and ongoing client information into Project Management System (PMS) to include client demographics, authorizations, and treatment plans
Working collaboratively with the Intake and Authorization Manager and/ or clinical supervisor to set initial and ongoing staff and client schedules
Answer the phones
Respond to emails timely and appropriately from families and staff as it relates to scheduling and scheduling changes
Ensures schedules maximize authorized hours for each client
Seeks opportunities to increase utilization through make-up appointments, extending appointments, etc.
Serves as the primary administrative contact for families assigned to their scheduling team
Assists the Intake and Authorization Manager as requested
High School Diploma
Scheduling experience (preferably in the clinical setting)
Excellent multi-tasking skills
Kind and compassionate
Excellent time management skills
Strong organizational skills
Able to write clearly and effectively
Able to speak clearly and effectively
Excellent communication skills
Respect for authority
Able to take direction while also working independently
Problem Solving--Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in groups problem solving situations. Uses reason even when dealing with emotional topics.
Organizational Support--Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values. Benefits organization through outside activities. Supports affirmative action and respects diversity.
Customer Service--Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments
Quality--Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
Quantity--Meets productivity standards. Completes work in timely manner. Strives to increase productivity. Works efficiently and effectively. Responds with a sense of urgency.
This role routinely uses standard office equipment such as laptop computers, smartphones, printers, and laminators.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell.
The employee must occasionally lift or move items up to and beyond 20 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
CARE is an equal opportunity employer M/F/Disability/Vet. For more information about CARE, please visit our website: