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Help Desk Support Specialist role in Oak Ridge, TN

Aditi Consulting
Oak Ridge, TN
June 30, 2020


Required Skills:

• The candidate must be able to work under general supervision, applying best practices and established procedures.

must be able to diagnose, troubleshoot and document new issues.

• The candidate interacts daily with supervisor, peer groups, and customers and must demonstrate excellent verbal and written communication and customer service.

• This is a helpdesk position and the candidate will need to be able to remain at a desk providing support over the phone for extended periods of time.

• Agent will be expected to communicate effectively via email.

• Experience with incident tracking, best help desk practices, Microsoft Office Products, and basic NOC and SOC understanding.

Desired Skills:

• An adaptive problem solver with well-balanced technical experience should be able to demonstrate a history of addressing progressively difficult technical challenges.), Spectrum, TrustWave, Active Directory, ServiceNow, and SharePoint is a plus.

• Prior Helpdesk experience is strongly preferred.

• Technical certifications, such as Security+, CCNA, ITIL or other relevant certifications a plus.

• Active or previous ADP2/IT-2 Certificate of Public Trust or other DoD issued security clearance.