Notes from Manager:
Microsoft 365 products, windows 10 desktop management, Microsoft Azure AD & Microsoft Active Directory, Wireless networking and network firewalls, and managing ticketing systems. Ideally our candidate would have exposure or be familiar with everything in the job description, but the points above are critical
Target salary $75,000 plus bonus.
Position is in Cranston, RI
Base salary plus bonus potential.
Will oversee help desk function as well as engineering support.
Associates Degree in Information Technology or Computer Science or equivalent work experience is required.
Bachelor’s Degree in Information Technology or Computer Science is preferred.
Ability to multitask and prioritize client issues.
· Solid understanding of IT support processes and procedures with the ability to recommend improvements to current processes.
· Excellent communication & collaborative abilities.
· Proven experience working within a team of individuals in an IT support environment.
·Ability to given communicate clear instruction to both technical and non-technical audiences.
2-3 years Hands-on experience preferred with installation and management experience with: o Windows Server o Hyper-V / Xen / Nutanix / VMware vSphere Virtualization o Windows Desktop (10) o Mobile Devices o Active Directory & Group Policy o Endpoint Security Solutions o Exchange Messaging Server &, Office365 o Network Routing & Switching o Firewalls o Disaster Recovery concepts & backup technologies o Microsoft Azure & AWS o Wireless Networking o Network Attached Storage & iSCSI Storage Solutions o Network Access Control o Ticketing/CRM Systems (Salesforce, Spiceworks, Continuum, etc.) •
Technical Certifications in one or more of the following areas: HPe, Aruba Networks, Microsoft Server, Microsoft O365, Cisco, Palo Alto, Fortigate, Security+, Network+,
Position is in Cranston at headquarters.
MUST be living a commutable distance to Cranston,RI.Hours are typically 8-5.
MUST have excellent communication skills.
Notes from client:
Certifications more important than Degree.
Technical skills: Servers, Virtualization, Networking, Firewalls, Cloud (Azure/AWS)
Provide Help Level III Remote Network Support.
Full Time (permanent) position with benefits. Company is in a growth mode.
Must have a clean background. Client will do background checks.
• Associates Degree in MIS or CS or equivalent experience is required.
•Associates Degree in MIS Information Technology or Computer Science or equivalent work experience or equivalent experience is required. Bachelor’s Degree in MIS Information Technology or Computer Science or equivalent experience is preferred.
•2-3 years Hands-on experience preferred with installation and management experience with:
Windows Server,Hyper-V / Xen / Nutanix / VMware vSphere Virtualization
Windows Desktop (10),Mobile Devices
Active Directory & Group Policy Endpoint Security Solutions, Exchange Messaging Server &, Office365, networkingNetwork Routing & Switching, Firewalls Antivirus solutions, Firewalls, Disaster recover concepts & Backup technologies, AWS, Microsoft Azure & AWS Wireless Networking,Network Attached Storage & iSCSI Storage Solutions Network Access Control Internet DNS/E-mail/Communication issues
•Ticketing/CRM Systems (Salesforce, Spiceworks, Continuum, etc.).
•Experience installing, configuring and testing of workstation, server hardware and Mobile Devices.
•Ability to multitask and prioritize client issues.
•Team player with excellent communication & collaborative abilities skills.
One or more Technical Certifications in one or more of the following areas:
Any of HPeE, Aruba Networks, Microsoft Server, Microsoft O365, Dell, Cisco, Palo Alto, Barracuda highly desiredFortigate, Security+, Network+, Amazon Web Services, or Ubiquiti Networks .
Experience with Salesforce Service or other ticketing system is a plus.
Experience with Continuum, Auvik or other network monitoring system is a plus.
The Level 2 Network Engineer provides customer support to clients’ end-users, primarily on the Help Desk, utilizing standard remote access tools and best practice troubleshooting techniques. The engineer works with other engineers to quickly and efficiently resolve trouble tickets and complete requests. In addition, (s)he manages specific clients’ network performance, backup and archiving using Opmanager, Continuum and other applications as required. In all circumstances, responsible for accuracy and currency of tickets on case management system.
In addition to network responsibilities, the engineer will be available for dispatch to perform on-site field engineering assignments.
This position is based in our Cranston, RI office and the primary hours are 8:00AM – 5:00PM with 1 hour for lunch. This position is primarily an in-office position (80%) with some duties on-site at client locations.
An IT Engineering and Services company providing managed services to small and medium sized companies and government entities in the Northeast as well as engineering and IT consulting projects to large enterprises.
They are engineering-driven and engineering-led, have an unusually energetic and collaborative environment and provide ample opportunity for training, technical growth and advancement.
Competitive salaries and a generous package of benefits including 401(k) with company contributions, company funded HSA to supplement an excellent health and dental insurance plan and paid vacations and holidays.