The Account Representative will support our Federal student loan and debt reconciliation contract by performing collection activities.
Responsibilities & Duties:
Will locate and communicate with consumers via the telephone and written notices to obtain repayment or to establish acceptable payment arrangements
Ensure accounts are worked within client standards and Federal regulations
Profile consumers and obtain financial information
Make required number of phone calls daily as determined by management
Update consumer demographic and financial information
Refer accounts for legal or administrative wage garnishment processes, as required by department and/or client requirements
Perform skip tracing to locate consumers
Effectively communicate with third parties to obtain location information
Profile accounts that are determined un-locatable or exhausted
Maintain file of accounts per client standards
Maintain clear, concise and accurate documentation of attempts and/or contacts made and received for accounts in accordance with Company and client specifications
Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
Attend training sessions as required
Other duties as assigned
High school diploma or GED certificate
6 months work experience
US Citizenship is required per the contract
Must be able obtain and retain a 5C Suitability clearance
An active 5C suitability clearance
6 months collections industry experience
Knowledge, Skills & Abilities:
Microsoft Office applications experience
Good written and verbal communication skills
Ability to maintain confidential information
Central Research Inc. offers a variety of excellent benefits and compensation packages, including:
Monthly performance-based bonuses
Excellent health insurance plan
10 paid federal holidays off
Fast-paced, casual work environment
Equal Opportunity Employer:
Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters.
If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.