Job Description: You will coordinate with other technical resources to resolve customer problems.
Support Exchange (O365) and Outlook issues that cannot be resolved by the Helpdesk.
Support Skype for Business (O365) issues that cannot be resolved by Helpdesk.
Interface directly with Microsoft on critical problems.
Support new initiatives and projects requiring interface to O365 Platform.
Enhancement of EOP and DLP rules to support Business needs.
Management of Resource Objects in AD and O365 for use in the email system.
Coordinate globally impacting issues with regional resources.
Communication of upcoming Change to Regional Stakeholders.
Advanced Planning of O365 changes impacting organization.
Develop Automation routines with PowerShell to address common functions.
Daily Tasks Performed
Resolve escalated Incident Tickets
Update Resolution Status in ServiceNow
Work on various initiatives and project activity
Exchange Administration (O365 preferred)
Strong knowledge of the overall O365 cloud environment
Clear understanding of O365 DLP and EOP services
Active Directory Management
Clear understanding of ADFS and AAD Sync
Outlook 2013 or 2016 experience (2016 preferred)
Ability to troubleshoot ActiveSync to IOS devices
Strong Customer Service and Troubleshooting ability.
Ability to look a problem and develop strategies to minimize the problem from reoccurring for others.
Candidate must have strong verbal and written communications skills.
3-5 years’ experience managing a large exchange environment (over 5000 seats) in a senor role.
Past experience developing or enhancing exchange automation scripts to simplify and delegate repetitive tasks to lower level technicians.
Ability to troubleshoot complex issues with the mail systems.
Good communication skills regarding issue and active status.
Rights Management experience
Leveraged or supported Quest/Dell Coexistence Manager for Notes
Leveraged or supported Quest/Dell Migrator for Notes to Exchange
Ability to troubleshoot Proxy or network routing issues impacting
Outlook or Skype connectivity to O365
The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.
CareWorks Tech Strategically-Led Technology Solutions
5555 Glendon, CT
Dublin, OH 43016
Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group. We have 4 guiding principles: (1) Customer Commitment (2) Attitude of Service (3) Respect for the Individual and Team and (4) Exceeding Expectations. We invest in your training, professional development, benefits (medical, 401k, paid holidays/vacation, etc.) and personally focus on your career success. We have operations in 85 locations worldwide and employ 5,000+ people.