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Senior Infrastructure Engineer

CareWorks Technologies
Columbus, OH
November 04, 2019


Job Description: You will coordinate with other technical resources to resolve customer problems.


Support Exchange (O365) and Outlook issues that cannot be resolved by the Helpdesk.

Support Skype for Business (O365) issues that cannot be resolved by Helpdesk.

Interface directly with Microsoft on critical problems.

Support new initiatives and projects requiring interface to O365 Platform.

Enhancement of EOP and DLP rules to support Business needs.

Management of Resource Objects in AD and O365 for use in the email system.

Coordinate globally impacting issues with regional resources.

Communication of upcoming Change to Regional Stakeholders.

Advanced Planning of O365 changes impacting organization.

Develop Automation routines with PowerShell to address common functions.

Daily Tasks Performed

Resolve escalated Incident Tickets

Update Resolution Status in ServiceNow

Work on various initiatives and project activity


Exchange Administration (O365 preferred)

Strong knowledge of the overall O365 cloud environment

Clear understanding of O365 DLP and EOP services

PowerShell Scripting

Active Directory Management

Clear understanding of ADFS and AAD Sync

Outlook 2013 or 2016 experience (2016 preferred)

Ability to troubleshoot ActiveSync to IOS devices

Business Experience

Strong Customer Service and Troubleshooting ability.

Ability to look a problem and develop strategies to minimize the problem from reoccurring for others.

Candidate must have strong verbal and written communications skills.

3-5 years’ experience managing a large exchange environment (over 5000 seats) in a senor role.

Past experience developing or enhancing exchange automation scripts to simplify and delegate repetitive tasks to lower level technicians.

Ability to troubleshoot complex issues with the mail systems.

Good communication skills regarding issue and active status.


Rights Management experience

Leveraged or supported Quest/Dell Coexistence Manager for Notes

Leveraged or supported Quest/Dell Migrator for Notes to Exchange

Ability to troubleshoot Proxy or network routing issues impacting

Outlook or Skype connectivity to O365

The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

CareWorks Tech Strategically-Led Technology Solutions

5555 Glendon, CT

Dublin, OH 43016


Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group. We have 4 guiding principles: (1) Customer Commitment (2) Attitude of Service (3) Respect for the Individual and Team and (4) Exceeding Expectations. We invest in your training, professional development, benefits (medical, 401k, paid holidays/vacation, etc.) and personally focus on your career success. We have operations in 85 locations worldwide and employ 5,000+ people.