- Answer emergency and non-emergency calls and document important
- Respond to any issues and follow-up by coordinating with the appropriate
departments or field units.
- Operate and manage a multi-line telephone console system.
- Respond to queries related to products and deliveries.
- Use the radio, phone or computer to direct crews and other field units to
the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily
- Maintain and update call logs, call records and other important