This opportunity is for individuals who enjoy customer service! We have numerous upcoming openings in the call centers for CVS Caremark over the next few months. Competitive pay and excellent benefits! The Customer Care Representative (CCR) is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide participants with the right information at the right time to help them make better decisions about their health and health care. The fast-paced deadline-driven position requires attention to detail and the ability to multi-task. The CCR promotes a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company as well as the internal customers – and requires team-orientation and the ability to work with others.
6 months experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry or relevant military experience)
• Healthcare related experience and/or relevant certifications
• Computer proficiency in Windows-based applications
• Providing elder care, being a primary caregiver, or volunteer work within the community
• Previous Call Center or relevant military experience
Verifiable High School diploma or GED is required