Greetings for the day!
We are hiring for Customer Service
Roles and Responsibilities:
Genpact Mega Walk in Drive for Customer Service from 4th to 10thNovember
Work Location: Delhi/NCR
Inviting applications for the role ofPA, Customer Service
Contact Person:Varsha :9999305209
Interview timings- 9am to 2pm
please mention Hr. Ajay on top of the resume and directly walk-in at the venue.
Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Graduate (Except B.tech )
Freshers are eligible
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)
Documents to be carried:
2 UPDATED COPIES OF RESUME
ORIGINAL AADHAR And PAN CARD IS MANDATORY
2 XEROX COPIES OF ID PROOF
2 PASSPORT SIZE PHOTOGRAPHS
LAST 3 MONTHS PAY SLIPS ( IF ANY )