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Service Desk in Augusta, Maine

Company:
vTech Solution
Location:
Augusta, Maine, 04330, United States
Posted:
November 04, 2019

Description:

RESPONSIBILITIES

45%: Customer service skills to include phone support and ticket support.

35%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function

10%: Run batch for printing for Maine Department of Labor

10%: Analyze operations and arrange components into logical sequences.

• Monitors state network and state applications for completion and errors. Reports errors according to SOP's.

• Acts as an extension to the Service Desk taking after hour's calls to assist with troubles.

• Enters all calls into a log book and into an internet based tracking system for trouble tickets.

• Discriminates between critical and non-critical jobs, and makes contact with programmers as necessary.

• Browse pending, ongoing, and completed RFC's, in order to keep a general knowledge of changes occurring, or that have been completed.

• Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet based tracking system and paper log book. Document any other hardware problems in a similar manner.

• Mounts input tapes on the IBM system. Also, removes used output tapes from the loaders and file in the racks.

• Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst

REQUIRED:

• Ability to follow written and oral instructions

• Ability to lift 35 lbs.

• Windows 7, Intermediate

• Windows 8, Beginner

• PC/Laptop, Intermediate

• Excellent record of dependability

• Immediate availability

PREFERRED:

• Mainframe (application), Beginner

Waiting for your prompt and positive response.