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Desktop Support Technician

Altitude Unlimited
Lyndhurst, NJ, 07071
November 04, 2019



The Desktop Support Technician provides onsite Tier 1 customer support.

· Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all IT infrastructure and related processes

· Diagnose and resolve IT desktop, systems and network issues in a timely manner

· Research problems and resolutions using available information resources and advise users on appropriate actions

· Follow customer or company troubleshooting and support procedures

· Log all help desk interactions in customer or company ticketing system

· Redirect problems to appropriate company resource (escalating ticket, as needed)

· Identify and escalate situations requiring urgent attention

· Track/route issues/requests and document resolutions

· Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.


· A+ Certification, or similar, required

· MS Office Suite (Word, Excel, Powerpoint, Outlook) experience required

· Microsoft certifications desired

· Experience with Active Directory and Domain Controllers desired

· Experience with virtualization (I.e. VMware, Hyper-V, Citrix) for server and desktop a plus

· Experience with Chrome Books desired

Cisco Certified Network Administrator a plus

· Onsite client experience desired

· Strong communication and interpersonal skills

· The ability to work well in a team atmosphere and via telephone

· A passion for technology and desire to learn