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Client Service Engineer

Ryzen Solutions
Framingham, MA, 01701
November 14, 2019


Our Client is the leading provider of software safety solutions. Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected. We are seeking a self-motivated developer with strong technical skills. You should be passionate about improving public safety, innovative technology, and creating great software.


The Client Services Engineer will play an integral role in the success of the Client Services team by maintaining high levels of customer satisfaction with Client's software. The successful candidate should have a track record working directly with customers while answering technical questions and resolving complex customer issues. Primary responsibilities include, but are not limited to:

*Responding to requests for assistance in a timely manner

*Managing resolution of technical and non-technical issues for clients

*Troubleshooting a broad range of technical issues on the hardware, application, and OS levels

*Installation, migration and upgrade of Rave products on accelerated time schedules

*Developing a full understanding of all Rave products.

*Creating and reviewing knowledge base documentation and FAQs based on issue solutions

*Conducting training on various Rave Products and Services

*Participation in on-call rotation


2+ years in enterprise software support in a client-facing role

Knowledge of one or more programming languages (Java, C++, Ruby)

Knowledge of relational databases (SQL Server, Oracle, MySQL)

Knowledge of web services/web technology (HTML, CSS, XML, JSON)

Ability to work independently and collaboratively as needed

Excellent investigative and debugging skills

Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels

Demonstrated ability to research and resolve problems using a variety of tools

BA/BS degree required (CS/MIS or technical field preferred)


Basic Understanding of SMS networks and mobile applications

Working knowledge of Apache Tomcat

Experience with emergency notification or public safety systems support

Command line / Bash scripting

Experience administering and configuring Salesforce

Vendor maintenance experience

*Our Client is an Equal Opportunity Employer and utilizes the E-Verify Employment Eligibility Verification process.