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Customer Service Consultant

Malatji Specialised Services(Pty)Ltd
Johannesburg, Gauteng, South Africa
November 04, 2019


We has an opportunity available for a Customer Service Consultant. Interact with customers, deal with, and help resolve, any customer complaints and concerns as well as assist with product inquiries. Retail hours apply.


Job Description:

Ensure accurate data capturing and completion of documentation is done

Check card balances, card reports and/or statements for customers

Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items

Ensure Accurate Process of Transaction - TRMS - capturing and reporting

Manage stock control and shrinkage

Checkpoint reversals on statements

Check the manual point's allocation of card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis

Ensure effective internal communication (within customer service/benefit programme)

Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily

Manage and report complaints and compliments through the customer service diary

Ensure effective external communication (customer feedback)

Respond to written or e-mail queries on various platforms

Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme

Adhere to excellent telephone etiquette at all times

Accurate recruitment and capturing of customers

Coordinate and manage in-store events and promotions

Create a central point of contact for all general queries, compliments and complaints

Assist customers with any queries, and refer customers to the appropriate departments where applicable

Ensure visibility of the Benefit Programme signage and/or current promotional signage regarding the Benefit Programme displayed at the customer service help desk or till points

Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department



Administration of customer relations

Strong command of the English

Exceptional communication and active listening skills

Problem-solving skills

Sound analytical skills


Honest and trustworthy

Time management

Ability to lead by example


Customer service experience

Special conditions of employment:

Willing and able to work retail hours

South African citizen; or valid work permit

Clear credit and criminal records

Remuneration and benefits:

Market-related salary

Medical aid

Provident fund

Staff account