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customer service executives for non it companies

Company:
unique infotech solution
Location:
Salem, Tamil Nadu, India
Posted:
November 06, 2019

Description:

Investigate customer's problems and find solutions.

Communicate with customers via phone, email, or letter.

Hire, train, and terminate customer service agents.

Provide scripts to read from during phone calls.

Handle major incidents that cannot be resolved by agents.

Resolve complaints and order issues.

Ask customers to provide feedback on agents and customer service experience.