Customer Service [Life, Accident & Health License] - 1
Fort Washington, PA 19034
Our Aon Affinity Insurance Services team, based in Fort Washington, PA, invites you to apply for a role in our Customer Service group.
What will you day look like?
Exercise your client relation skills by fielding client questions and addressing needs via phone and email correspondence
Organize your day to meet service, quality and timeliness standards
Partner with sales team to implement creative outreach programs to existing clients
Enjoy regular exposure to other departments and teams by collaborating on special projects, including new programs, products and technology
Over the course of your career, become a subject matter expert
Support a specialized team and management to address product information, and policies and procedures with carriers, auditors and business partners
You will learn about various insurance product lines to help drive revenue growth for the firm and your team
Keep a pulse on the competitive environment in designated territory and share changes and outlook with management and marketing
Use attention to detail to analyze transactions, correct records and adjust errors, as needed, on group policies
Sharpen your skills in identifying process efficiencies and implement them to handle daily activities thoroughly and accurately
Occasional opportunity to attend trade shows and conferences, which will offer you opportunities for networking and meeting industry experts
REQUIRED EXPERIENCE & SKILLS:
To be successful in this role, you should have accumulated at least 1+ years of experience in customer service and/or insurance sales across multiple insurance products or financial services products
Life, Accident & Health license is required.
Proven ability to provide a high-level of service to customers with strong follow-up skills
Strong working knowledge of Microsoft Office Suite, including MS Word, MS Excel and MS PowerPoint
Prior experience working on a team as well as independently
Demonstrated skills and abilities to be goal-oriented and collaborate with leaders to solve complex issues
Prior experience working in a call center environment
Bachelor’s Degree preferred, or commensurate work experience
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Required Knowledge, Skills, and Abilities: (Submission Summary):
1. Does the candidate have an active Life, Accident & Health Insurance license (Required)?
2. Please outline the candidate's call center experience:
3. Does the candidate have sales experience? If so, please explain:
Our Colleague Experience:
4. US Citizen or Green Card holder.