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Helpdesk Support Assistant

Company:
Columbia Technologies, Inc.
Location:
Manila, Philippines
Posted:
November 10, 2019

Description:

Be part of our team!

Columbia Technologies, Inc. "Your Systems Solutions Partner" is looking for HELP DESK SUPPORT ASSISTANT

PURPOSE OF THE ROLE

Provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems.

QUALIFICATIONS

- Graduate of any 4-year computer course

- With good written and oral communication skills

- Has good customer service skills, can efficiently offer immediate technical resolutions to customers over the phone

- A good team player

- Preferably with experience in the same field, but not required

For walk-in applicants, you may visit our office located at 1136-1146 Julio Nakpil St. Malate, Manila from 8:00am-2:00pm and look for Ms. Angelle.