Ensure an excellent experience to all customers, with each interaction.
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution.
· Vet and open customer accounts by recording account information.
· Maintain customer records by updating account information of complaints, issues, resolutions, praises, etc.
· Follow-up with customers who have delayed payments.
· Contribute to team effort by accomplishing related results as needed.
· Manage large amounts of incoming calls.
· Build sustainable relationships of trust through open and interactive communication.
· Go the extra mile to engage customers.
· Work with customer service manager to ensure proper customer service is being delivered
Method of Application
Interested candidates should forward their updated CV to