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CUSTOMER SERVICES

Company:
BCA MANAGEMENT
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary:
RM2500
Posted:
November 03, 2019

Description:

DUTIES

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

BENEFITS

- Company trips

- Pay raise

- Monthly Bonuses

REQUIREMENTS

- Candidate must be posses at least SPM

- Fresh grads are encouraged to apply

- Bring Resume and IC original