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Business Analyst - Workflow 1 - RTC

Company:
Absolute Opportunities
Location:
Raleigh, NC
Posted:
November 08, 2019

Description:

Business Analyst - Workflow 1 - RTC

Raleigh, North Carolina, United States

Contract

ROLE SUMMARY:

• Partner with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining a proficient understanding of the needs, measures, and risks & controls for the improvement area

• Create and maintain metrics for end-to-end process performance and related service levels - key performance indicators (KPIs) and service level agreements (SLAs)

• Deliver user flow diagrams, interaction patterns, design specs, wireframes, mental models, and information architecture

• Analyze and document requirements from business SMEs and managers, ensuring future state process design meets standard criteria

• Manage, prioritize, and assess the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level

• Review, accept and prioritize feedback and new requirements from stakeholder

• Review and accept or decline output of development to ensure specified acceptance criteria have been completed

• Apply Lean process re-engineering methodologies to optimally design and document future state processes.

Must-have:

• Bachelor’s degree in information systems or related degree

• 5+ years Product Owner or Sr. Business Analyst experience

• 5+ years of experience in product design, interaction design, service design or related field

• 2+ years direct experience in Process Automation and Process Optimization

• Strong experience in enterprise application integration, including SOA, BPM, APIs, web services (SOAP/RESTful), microservices and containerization (OpenShift, Kubernetes)

• Agile and Lean Practitioner experience

• Demonstrated performance working with multiple vendors to launch new product

• Strong analytical and communication skills

• Adaptable, self-reliant and able to operate in all environments using unconventional skills and equipment

• Knowledge of Robotics Process Automation (RPA) or other automation tools

• Expert influential communication skills, able to indirectly influence others, and collaborates in insightful problem solving

• Technical knowledge of Blue Prism RPA software or other automation tools such as Automation Anywhere or Selenium

• Experience in root cause analysis and end to end thinking (2nd or 3rd level support background)

• Amazingly positive outlook

Nice-to-have:

• Hands-on experience working with API gateway solutions, such as Apigee

• Blue Prim Certified

• Experience with SharePoint

• Process improvement / Service owner background

• Experience with data visualization, data manipulation, and reporting tools such as:

o Tableaux o Excel, etc.

• Development background/skills

o ASPX o VB o Java o Python

Required Knowledge, Skills, and Abilities: (Submission Summary):

1. Does the candidate have a Bachelor’s degree in information systems or related degree?

2. List the details of the candidate's REQUIRED 5+ years experience as a Product Owner OR Sr Business analyst:

3. Does the candidate have a minimum of 2+ years direct experience in Process Automation and Process Optimization?

4. List the candidate's experience with Blue Prism RPA software or other automation tools such as Automation Anywhere or Selenium

5. List any certifications the candidate has: