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Help Desk Specialist

DatamanUSA LLC
Sacramento, CA
hourly rate Expectation.
November 07, 2019


Position: Help Desk Specialist

Duration: 6 Months (with possible extension)

Location: Sacramento, CA 95811

Job Description:

§ Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.

§ Records, maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.

§ Documents and submits problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.

§ Service Desk provides 7x24x365 support including weekends and holidays.(Does not apply to Irving location)

Minimum Qualifications:

§ Fundamental understanding of Systems and Networking basics.

§ Must possess excellent verbal and written communication skills.

§ Must be customer and detail oriented and possess good decision-making ability.

§ Strong troubleshooting abilities are a must.

§ Knowledge and understanding of customer service techniques. Prefer knowledge of Microsoft Office automation solutions, and a willingness to learn new tools and technologies and take on new responsibilities as assigned.

Preferred Qualifications:

§ Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred.

§ Associates Degree or Higher.