Position: Help Desk Specialist
Duration: 6 Months (with possible extension)
Location: Sacramento, CA 95811
§ Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
§ Records, maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.
§ Documents and submits problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
§ Service Desk provides 7x24x365 support including weekends and holidays.(Does not apply to Irving location)
§ Fundamental understanding of Systems and Networking basics.
§ Must possess excellent verbal and written communication skills.
§ Must be customer and detail oriented and possess good decision-making ability.
§ Strong troubleshooting abilities are a must.
§ Knowledge and understanding of customer service techniques. Prefer knowledge of Microsoft Office automation solutions, and a willingness to learn new tools and technologies and take on new responsibilities as assigned.
§ Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred.
§ Associates Degree or Higher.