Position: Desktop Support Specialist
Duration: 6 Months (with possible extension)
Location: Sacramento, CA 95811
*) Associate Degree in CIS preferred. A+ Certification required. Certifications in HP and Dell preferred. Travel will be requested if needed.
*) Knowledge and troubleshooting experience of Microsoft products (Outlook, Excel, Word etc).
*) Experience with a ticketing system will be a plus.
*) Worked on Desktop refreshes to Win 7 or later versions.
*) Knowledge of VPN and wireless connectivity trouble shooting.
*) Printer trouble shooting
*) Ability to multi-task.
*) Ability to execute and interpret hardware diagnostics and network troubleshooting
*) Remotely Assist Customers by troubleshooting and resolving problems