Various Positions in southeast Missouri and northeast Arkansas
We are Jackson Hewitt, Working Hard for the Hardest Working.In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.In a world where human help is increasingly unavailable, we want to be their resource. Our seasonal Tax Preparers stand out as being friendly, attentive, and knowledgeable. Join the team that is focused on delivering exemplary customer service, and become someone’s tax hero!Jackson Hewitt offers training related to income tax preparation and the delivery of excellent customer service. This position has access to and regularly works with information of a sensitive, highly confidential nature; and regularly deals with diverse matters which require a working knowledge of the business.Responsibilities
Conducts a thorough in-person interview with potential clients, using the company’s propriety tax software application.
Maintains confidentiality and is able to work regularly with sensitive, highly confidential information
Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer.
Presents Jackson Hewitt’s brand values to clients
Describes company products and services with prescribed selling techniques.
Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations.
Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion.
Consults tax law reference materials to determine procedures for preparation of atypical returns.
Answers questions and provide future tax planning to clients.
Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Researches tax related questions and issues,
Responds to clients appropriately and within a timely manner.
Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
Audits all tax return forms for accuracy and completeness (i.e., client signatures).
Checks the “hold” drawer daily and
Contacts clients for additional information, as necessary, to insure accurate completion of tax returns.
Monitors on-site client volume
Advises supervisor when additional tax preparers are required.
Participates in call campaigns and other marketing activities.
Other job duties as assigned.
High School Degree or equivalent related business experience. Course of study in tax preparation and/or accounting preferred.
Previous experience in tax preparation and filing a plus.
Good communication, interpersonal and customer services skills.
Basic knowledge of computer functions required.
Must be able to obtain certification by the state with a PTIN (Preparer Tax Identification Number)
Top candidates for this position will have retail experience providing exceptional customer service and performing multiple tasks in a fast paced environment.