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Customer Service Representative

Company:
STAMILE CONSULT
Location:
Lagos, Lagos, Nigeria
Salary:
Negotiable
Posted:
November 06, 2019

Description:

JOB RESPONSIBILITIES

Maintain a positive, empathetic & professional attitude towards customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging & resolving customers complaints.

Provide feedback on the efficiency of the customer service process.

Ensure customer satisfaction & provide professional customer support.

JOB SKILLS

Good communication skills.

Good interpersonal skills.

Ability to be be professional at all times.

JOB DESCRIPTION

Manage customer queries & complaints.

Process orders, modifications & escalate complaints across a number of communication channels.

Be able to remain calm when customers are frustrated.

METHOD OF APPLICATION

Candidates should possess a minimum of HND,OND or Bsc in any field of study from any reputable university.Updated CVs should be forwarded to