Customer Service Representatives are always expected to look and act professional. Face to face interactions are common and will be the primary method of communication for servicing customers.
Provides efficient and effective retail counter service to customers and prospects on all patron-based services which includes a variety of customer inquiries and needs
Replenishes customer accounts.
Updates customer information e.g., address, phone number, new vehicle etc.
Opens new accounts. Activates transponders.
Assists customers with Pay as You Go and ODS violations e.g., failed to change tag info, credit card expired, etc.
Identifies and reports problems such as system or telephone access.
Exercises independent thinking in meeting customer expectations.
Manage cash, check and credit card transactions
Maintains sincere interest in providing World Class Customer Service.
Knowledge of computer (pc) and internet applications
Microsoft Office applications
Proficient in cash, check and credit card transaction processing
Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers
Proficiency in keyboarding/data entry
Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology.
Time management skills (dependable, accurate, and detail oriented)