Location: Taytay or San Mateo
· At least 10 years of WFM experience in a multi-client, multi-site, BPO environment
· Minimum 2 year’s experience as a WF Director responsible for multiple clients ranging from 1000 - 4000+ FTE
· Ability to forge positive, objective relationships with Operations and Support teams
· Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities
· Appetite for challenges; driving projects, improvement opportunities, maturity models etc.
· Effectiveness in articulating and persuading different levels in the organization
· Experience in creating compelling analysis, reports and slides for the company
· Hands on experience in Staff Planning, Capacity Planning, Reporting, complex Spread sheets.
· Strong experience in IEX is highly desirable but not mandatory
· Must demonstrate perceptive, thorough and decisive approach to problem solving
· Must be diplomatic and enterprising in resolving conflicts and disagreements