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Workforce Director

Company:
AOMOS INFORMATION TECHNOLOGY SERVICES
Location:
Taytay, Rizal, Philippines
Salary:
170,000 - 200,000
Posted:
November 08, 2019

Description:

Salary: 170,000-200,000

Location: Taytay or San Mateo

QUALIFICATIONS:

· At least 10 years of WFM experience in a multi-client, multi-site, BPO environment

· Minimum 2 year’s experience as a WF Director responsible for multiple clients ranging from 1000 - 4000+ FTE

· Ability to forge positive, objective relationships with Operations and Support teams

· Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities

· Appetite for challenges; driving projects, improvement opportunities, maturity models etc.

· Effectiveness in articulating and persuading different levels in the organization

· Experience in creating compelling analysis, reports and slides for the company

· Hands on experience in Staff Planning, Capacity Planning, Reporting, complex Spread sheets.

· Strong experience in IEX is highly desirable but not mandatory

· Must demonstrate perceptive, thorough and decisive approach to problem solving

· Must be diplomatic and enterprising in resolving conflicts and disagreements