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Japanese CSR(Japanese Native or Half Japanese)

Company:
Reeracoen PH - Neo Career Group
Location:
Taguig, Philippines
Salary:
80,000 - 90,000
Posted:
November 07, 2019

Description:

* Effectively communicate with customers to understand their needs and demands in Japanese language

* Answer customer support tickets and calls in a professional manner

* Research required information using available resources

* Accurately manage and resolve customer issues

* Route calls to appropriate resource

* Case/Ticket documentation

* Adhere to standard operating procedures required by the process and organization

QUALIFICATIONS:

Fluent in Japanese and English (verbal and written)

Bilingual Business Writing experience an advantage

Open to native and non-native speakers * * With phone and email experience (email experience preferred)

-Basic computer knowledge

-At least 6 months of professional customer support experience

-Completed at least 2 years of college, a 2-year vocational course or a 4-year degree course

-Willing to work in BGC Taguig City

-Willing to work night or morning shifts and during weekends and holidays

-Good in writing KANJI