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Support Technician I

Company:
Kincaid Network Solutions, LLC
Location:
Ballston Spa, NY, 12020
Salary:
$12-$16/hr
Posted:
November 07, 2019

Description:

We are seeking an entry level Support Technician I to join our help desk team! Could it be you?

At Kincaid Network Solutions, we are dedicated to the rare needs of small to mid-sized businesses. We are able to combine personalized local service with all the technical resources of a large national company offering our small business clients the products, partnerships and round-the-clock technical support that they deserve, at a price they can afford.

In this position, you will immediately become an integral part of our customer support team. Under the direction of our Service Manager, you will work with multiple clients and support a wide range of hardware and software. Your primary responsibility will be to respond to and resolve a wide variety of customer issues in a timely and professional manner.

In order to be successful in this role, you should possess a real passion for IT and the technology industry and have a thirst for knowledge and a desire to continuously learn and improve upon your skills.

Responsibilities:

-Provide technical assistance to our clients via phone, in person or

electronically

-Triage incoming Tickets and requests

-Recommend IT related improvements to clients

-Track client issues and resolutions

-Other responsibilities as assigned

-Work on-call or after hours as needed

Qualifications:

-Highly motivated teammate with a positive attitude!

-Excellent written and verbal communication skills

-Minimum 1 year experience in information technology or technical support

-Detail oriented