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Teach Coach / Leader - Local / Tagalog Account - Dayshift

Company:
Transec BPO
Location:
Pasig, Pasig, Philippines
Salary:
18000-23000
Posted:
November 07, 2019

Description:

WHY APPLY WITH US?

■ represent one of the top leading brands in PH

■ day shift & local account

■ fixed work schedule

■ great working environment with a tight-knit team

JOB OBJECTIVE

To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.

ESSENTIAL JOB FUNCTIONS

• Manage team performance by conducting training, QA monitoring, and coaching.

• Communicate to the team any new requirements and/or updates.

• Responsible for handling complaints and taking escalation calls to resolve customer concerns.

• Create and submit reports to the client.

SKILLS & QUALIFICATIONS

• Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.

• At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.

• Experience as Assistant Team Leader / SME can be considered.

• Experienced in using MS Excel.

• Good communication skills, both written and oral for both English and Filipino.

• Amenable to work in Ortigas (One Corporate Centre).

To apply, send your resume to