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Service Centre Agent (Part-Time)

Company:
Paragon Europe
Location:
Mosta, Mosta, Malta
Posted:
November 06, 2019

Description:

One of our clients, a leader within the retail industry, is seeking to recruit a Service Centre Agent on a part-time basis.

Responsibilities:

Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency

Support walk-in customers on a range of telecommunication equipment, providing proactive information that helps customers in their daily requirements.

Manage customer expectations effectively;

Be innovative and proactive when providing solutions, whilst adopting a continuous improvement approach to own knowledge;

Contribute towards the team well-being, through proper channelling of knowledge and skills, and suggestions for process improvement;

Requirements:

Minimum Diploma in technical subject or similar;

Experienced in supporting a range of technical equipment, including mobile phones and other telecommunication devices;

Be expected to work on a shift basis over extended hours.

Clean police conduct

Skills:

Able to work following standard operating procedures and tight deadlines.

Meticulous with a keen eye for detail.