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Contact Center Agent JLPT N2 Holder

Company:
Reeracoen PH - Neo Career Group
Location:
Taguig, Philippines
Salary:
60,000 - 70,000
Posted:
November 06, 2019

Description:

Answer phones from customers professionally and respond to customer inquiries

Research required information using available resources

Handle and resolve customer complaints regarding product sales to customer service problem

Provide customers with the product information

Identify and escalate priority issues and report to the high-level management

Follow up complicated customer calls where required

Record details of comments, inquiries, complaints, and actions taken

Perform other related duties, as assigned

Qualifications:

Required (MUST)

N2 holder

Filipino Work Visa

Have worked in Japan for at least 1 year

Have experience working in the Call Center industry

English proficiency: At least business level (Ability to communicate in daily business)

Excellent communication skill

Good computer skills

Ability to work with others in a close manner

Willing to work on a shifting schedule (Weekends, Holidays)

Preferred (WANT)

Experience in IT industry (home appliances, audios, game machines and mobile phones)

Good understanding and experience of customer service