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OIM Support Engineer

TechGinia Inc.
Farmington, Connecticut, United States
November 05, 2019



Greetings from TechGinia Inc.!

We have an open position for OIM Support Engineer for the location Farmington, CT. If you are available for this role, kindly send me your resume.

Position: OIM Support Engineer

Location: Farmington, CT

Job type: C2C

First shift – 12 AM – 8 AM ET

Last shift – 5 PM – 1 AM ET

Position Overview:

We are looking for an OIM Support engineer, who would be helping our production support team with Client interaction, Providing Technical Solutions, Task management, Technical support to team, implement Upgrade /enhancements, perform root cause analysis and implement operational/technical improvements.

Principal Responsibilities:

OIM Production Support

Provide technical support

Responding End Clients’/Users’ queries and helping them to fulfill their objectives

Explaining problems and presenting solutions to clients and stake holders

Perform Root cause analysis of failures and propose permanent solutions

Implement bug fixes, resolve issues to closure.

Monthly Task planning and weekly progress review with clients

Error free good quality production deployment

Project documentation, code review and coding standard implementation

Required Skills:

Candidate should have 3 - 5 years of relevant experience in implementation/support, experience in Oracle Identity Manager

Candidate needs to have strong understanding of identity management requirements of an enterprise, ability to align upcoming technologies or business process changes in form of new projects to meet client’s business requirements.

Ability to understand requirements and propose solutions to clients, provide technical solutions

Excellent communication skills and troubleshooting skills.

Skills to perform root cause analysis, present the analysis report and propose permanent solutions to clients and stakeholders.

Take care of support issues, troubleshooting and Incident management

Responsible for code changes (Bug fixes / Enhancements), new modules.

Release Management Skills, preparing documentations for introducing new functionalities

Effectively work to support existing modules and new developments

Experience of supportively working with different teams of an enterprise

Desired skills/Attributes/ Knowledge:

Must have knowledge of identity management requirements of large enterprises

Skills to Investigate failures/issues and help project team to close them

Incident management, Investigation and troubleshooting

Skills to perform root cause analysis and present permanent solutions to client/stakeholders

Experience of supportively working with different teams of an enterprise

Preferred to have knowledge of Java-Spring Framework

Strong analytical skills

Educational Requirements:

MCA / B. Tech or equivalent work experience in Computer Science or related field preferred.


Sameer Kumar

TechGinia Inc.