Required language(s): French, English
At least 1 Year(s) of working experience in the related field is required for this position.
Required Skill(s): Networking, VoIP, Communication, Team Player
Preferably Less than 1 year experience specialized in IT/Computer - Network/System/Database Admin or equivalent.
Apply knowledge, VOIP technology and networking hardware and software.
Provide technical support to customers.
Troubleshoot and repair.
Understand network architecture required to support VoIP services.
Recommend network hardware, software and design elements.
Answer technical questions, solve technical problems and suggest appropriate workarounds.
Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
Handle and resolve customer inquiries, questions, complaints and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
Offer alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
Adhere to schedules, guidelines and requirements in accordance with the Company’s set policies and procedures.