MUST HAVE A+ CERTIFICATION TO BE CONSIDERED. NO EXCEPTIONS.
These positions are expected to last 3-6 months.
MINIMUM QUALIFICATIONS/EDUCATION /TRAINING REQUIRED :
Technical institute degree/certificate in Computer Science or Information Systems or equivalent work
Minimum 18 months combined work experience in any combination of the following: computers
and/or telecommunications software/hardware, applications, support products, projects or databases for small
scale systems or programs or pieces of larger systems or programs including 12 months related work experience.
UNUSUAL WORKING CONDITIONS:
Ability to transport/lift up to 50 lbs.
Two yrs. PC based applications with all standard office productivity tools, network print management exp.
Experience in any combinations of the following: Service Now, Remedy, Altiris, Help Desk authority. A knowledge of
basic IT Identity management and IT security processes, configuring upgrading or installing ERP client based
application components (examples include AX, .net, Doc-u-sign, and other Microsoft products). Strong
communication skills both verbal and written.
TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT:
Technical troubleshooting annual certifications (examples include CompTIA, A+ Network + and Secu
Technical troubleshooting/resolution of calls/incidents and tickets as it pertains to networking and
software problems; consults with users on possible solutions. Closes tickets/requests and updates
other needing tracking mechanisms timely. Deploys and installs approved hardware/software.
Completes computer imaging and reformatting hard drives. Provides strong customer service focused
on clear communication and timely follow through.