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Desktop Support Analyst

Company:
shirotechnologies LLC
Location:
Columbus, OH
Posted:
November 07, 2019

Description:

MUST HAVE A+ CERTIFICATION TO BE CONSIDERED. NO EXCEPTIONS.

These positions are expected to last 3-6 months.

MINIMUM QUALIFICATIONS/EDUCATION /TRAINING REQUIRED :

Education:

Technical institute degree/certificate in Computer Science or Information Systems or equivalent work

experience. AND

Experience :

Minimum 18 months combined work experience in any combination of the following: computers

and/or telecommunications software/hardware, applications, support products, projects or databases for small

scale systems or programs or pieces of larger systems or programs including 12 months related work experience.

UNUSUAL WORKING CONDITIONS:

Ability to transport/lift up to 50 lbs.

PREFERRED:

Two yrs. PC based applications with all standard office productivity tools, network print management exp.

Experience in any combinations of the following: Service Now, Remedy, Altiris, Help Desk authority. A knowledge of

basic IT Identity management and IT security processes, configuring upgrading or installing ERP client based

application components (examples include AX, .net, Doc-u-sign, and other Microsoft products). Strong

communication skills both verbal and written.

TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT:

Technical troubleshooting annual certifications (examples include CompTIA, A+ Network + and Secu

JOB DUTIES:

Technical troubleshooting/resolution of calls/incidents and tickets as it pertains to networking and

software problems; consults with users on possible solutions. Closes tickets/requests and updates

other needing tracking mechanisms timely. Deploys and installs approved hardware/software.

Completes computer imaging and reformatting hard drives. Provides strong customer service focused

on clear communication and timely follow through.