Sign in

Shift Lead (Manager)

Urth Caffe
Los Angeles, CA
Competive pay
November 06, 2019


URTH CAFFE,, fast pace, successful Company, is looking for Shift Managers for our LA Location.

Ideal candidate must be friendly & able to work in a team-oriented environment, be self-motivated, strong leadership, thrive on achievement of goals, flexible, detail oriented, and supervise only part of the Caffe, yet the front of house manager’s responsibilities are detailed, important and seemingly endless.

Front of the House Manager performs the following duties:

• Make sure customers leave the restaurant happy


• Jump in to assist staff when busy (expedite or run food, pour water, buss tables, seat customers, etc.)

• Must excel at customer service

• Handle disgruntled customers by offering suggestions and solutions

• Makes weekly schedule

• Approve/deny requests for days off

• Determine which staff will cover busy or slow shifts

• Hires new FOH staff

• Terminates undesirable FOH staff

• Handle employee issues such as tardiness, cell phones, language, attitude, dress code

• Facilitate FOH and BOH issues

• Control seating at peak times

• Train staff to have superb customer service

• Assist with inventory (bar)

• Manage bar

• Orders FOH inventory

Qualifications include:

•Successfully pass a medical background

•Successfully pass a Physical

•Be able to work at least 5 shifts per week on a rotating basis morning and evening shifts and be available weekdays, weekends, and holidays