Establishes high standards in managing and meeting project deadlines while delivering high-quality services and project artifacts.
Escalates problems and issues to the correct higher level of support.
This includes service that exceeds response time, repair time, lack of parts, or any other issue
Provides input to Area management in regard to IT system functioning, such as equipment needs.
Acts as a liaison between the end-user and Level 3 support
Weekends may be required.
Bachelor’s Degree in Computer Science, MIS, Business Administration or similar area of study. Three years of related experience. An additional four years of related experience may substitute for the Bachelor’s degree.
Microsoft and/or CompTIA certifications are preferred.
Demonstrated proficiency in Computer/software installation, maintenance, configuration, and trouble-shooting skills. Understand and deliver basic non-complex to medium complex solutions.
Knowledge of networking components. Familiarity with standard software.
Experience with remote support of computer hardware and trouble ticket tracking software.
Ability with server support, including backup/restoration methods, troubleshooting, and problem resolution. Ability to implement medium to highly complexity solutions and processes that others design.
Proficiency in Microsoft Office and other desktop software packages.
Must be flexible and willing to undertake a wide variety of challenging tasks.
Reliable transportation and flexible hours due to travel requirements.
Ability to lift up to 50 pounds.