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Retention Specialist

Company:
Focus Services
Location:
Sterling, IL, 61081
Salary:
11.25-11.75
Posted:
November 06, 2019

Description:

WE HAVE A NEW CLIENT!

$11.25- $11.75 + BONUS!

FIRST RAISE AT 6 MONTHS!

Feel like it is going to be "another boring day at the office"? Is it Time for a change?

Want to work for an AWESOME company with AWESOME staff and AWESOME benefits?

Well Focus is your place!

SUMMARY

As an Inbound Call Center Representative for Focus Services you will assist with customer's questions and concerns over the telephone. Our Representatives are responsible for updating customer's accounts and processing orders. Our Representatives are also responsible for generating additional sales by exploring available offers on every account.

DUTIES

Field inbound calls in a professional manner

Resolve customer's questions

Research solutions to customer's issues

Offer customers a free account review to provide the best offer

Computer navigation and data entry

Retain Customers wanting to cancel

INSURANCE BENEFITS & TIME OFF

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

Reduced or Flexible Hours

Family Medical Leave

FINANCIAL BENEFITS

Excellent base wage

Daily / Weekly / Monthly Contests and Prizes

Scholarship Opportunities

Performance Bonus

PERKS & DISCOUNTS

Employee Discounts

Employee Assistance Program

Company Social Events

On the Job & Continuation Training

Professional Development/Advancement Opportunities

Volunteer Assistance Program

Referral Programs

Tons of food and snacks

Charity events

Casual dress code

Tiered promotional opportunities based on performance

Individual and Team recognition

QUALIFICATIONS

Must be 18 or older

Type 25+ WPM

Pass a Background & Drug test

Proficient PC and keyboarding skills with ability to multi-task through different applications/screens

Good numerical and analytical skills

Skill to communicate effectively with customers

Willingness to work in a fast pace work environment

WHY JOIN FOCUS?

Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.

People: We challenge and train, instill ownership, and discover potential.

Partners: We focus on transparency, flexibility, and performance.

Community: We have a responsibility to mankind and work to improve their lives.

As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.

Check us out at www.focusservices.com to learn more about our company history, culture, and values!

Apply directly at https://focus.applicantpool.com/jobs/

Job Type: Full-time

Salary: $11.25 to $11.75 /year