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Customer Happiness Executive

Company:
HIPVAN PTE LTD
Location:
Kallang, 339410, Singapore
Posted:
November 08, 2019

Description:

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you. Join HipVan's operations and customer happiness team to help us improve and exceed our customers' expectations when they shop with us! In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet. Most importantly, future team members must have a strong sense of dedication to our customers' happiness. This is a full-time position and opportunity to join a young and growing team.

Job Description

- Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat

- Going the extra mile to ensure customers’ needs and expectation are met

- Actively involved in refining customer experience through customer feedbacks and observing daily operations

- Proactive and initiative to constantly improve internal processes

Requirements

- Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry

- Cheerful and friendly disposition when communicating with customers

- Strong sense of dedication to our customers’ happiness

- Process-oriented and good attention for detail

- Accountable and responsible team-player

- Able to work independently and also as a team

- Past experience in either operations or customer service will be a plus