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Operations Manager - BPO Gaming Company

Company:
Aspiree, Inc
Location:
Ortigas Center, National Capital Region, Philippines
Salary:
180,000
Posted:
July 05, 2019

Description:

Qualifications

• Bachelor’s degree

• Preferably Sr. Operations Manager level from a BPO or gaming company

• Preferably has experience in training organizational development in a BPO environment

• Relevant hands-on P&L experience

• Ability to develop, facilitate and monitor key performance standards

• Ability to analyze data and write clear, concise reports

• Experience in moderation

• Ability to establish and maintain effective working relationships with supervisors, Project Managers, subordinates and the public

Responsibilities

• Responsible for the deliverables associated with various gaming projects

• Acts as a brand champion, ensuring a positive, clear and consistent experience for clients and the studio as a whole

• Manages effective engagement and communication with the account team leads, resource personnel and business stakeholders

• Implements and monitors metrics to evaluate success and ROI of site projects and initiatives

• Defines the account scope, approach and resources required as well as mobilizing site resources to meet client demands

• Ensures all regular progress reporting and actions are timely, accurate and transparent

• Reviews and approves key project documentation deliverables (e.g. Requirements and specification document)

• Carries out all other related tasks

• Responsible for the Service quality delivered from our Manila office

• Participates in the documentation and training materials of the Manila office

• Decides on promotions for Senior and Team Leads

• Manages large accounts operated from the Manila office (including discussion with clients and requests management)

• Interacts with Project Managers from other studios

• Works with the Service Line Director to improve the department.

• Possible travels to improve Customer Support best practices on various locations.

• Possible travels to visit clients and welcome them in our Manila office

Job Type: Full-time