- 1-year experience in Call Center or technical support is required
- 1-year of customer service experience
- Any ticketing system or tickets documenting expertise is required
- Experience using knowledge articles to support users
- Experience handling priority calls and escalating customer trouble issues when appropriate
- Interact and coordinate with other departments to resolve customer issues
- Basic computer operations including Internet and email protocols, connectivity and understanding of Internet Networking
- Troubleshooting browser, printers, IP-phones, and computer-related issues over, the phone
- Solid problem-solving skills with proficient attention to detail
- Manages incoming calls on several lines simultaneously, using a multi-line, computerized ACD Call Manager phone system
- Provides professional and prompt service to connect callers with destination phone users, internally and externally, using excellent customer service and phone etiquette
- Providing general information regarding campuses and programs using printed and electronic reference materials
- Accesses various websites and databases to respond appropriately to inquiries
- Analytical thinker with the technical aptitude
- Experience using the technical document to troubleshoot is a plus
- Distance learning software experience is a plus
- Service Now ticketing system experience is a plus
- Responsible for other reasonable, related duties as assigned
- Able to type 50 to 60 WPS
Resume Due: Wednesday, June 19, 2019 by 5 pm CT. We will contact you if you are selected only.
$10.00 per hour
Start date: July 1, 2019
End date: September 15, 2019
39.5 hrs. Working hours per week
Mon-Sun – 7 am – 12 am (including weekends and holidays).
You may have a 7 am to 3:30 pm shift or a 1 pm to 10 pm shift or 8 am to 4:30 pm or 9:00 am to 6 pm or 10 am to 7 pm shift and work could be weekend or through the week. There is flexibility!
No. of Temporary roles: 8 to 10
Direct Placement (No interview) - Hiring manager and team leads will choose candidates based on resume. Our direct Educational client is looking for candidates located in the North Houston, TX area.