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Business Systems Analyst

SoftNice, Inc.
Tampa, Florida, United States
June 10, 2019


Job Title: Business Systems Analyst Senior

Location: Tampa, FL

Duration: 6+ Months


Primary point of contact for interface between the business users and IS teams. Formulates and defines systems, scope and objectives through research and fact-finding, combined with a basic understanding of business systems. Conduct analyses of business and user needs, documenting requirements and revising existing logic, as necessary. Employees in this position must be experienced in full Software Development Life-Cycle (SDLC) and understand the business impact of applications and the information technology available to meet those needs.


• Reviews programming requests and work with business users and technical staff to identify, gather, analyze and document business system requirements

• Articulates and presents business analysis results clearly and concisely to programming staff

• Develops requirements tractability matrix to be used in software development and QA testing

• Works with business users to document current work flow processes and collaborate with users in identifying, defining and documenting process improvement options and alternatives, as directed by business needs

• Works with business users to define and document business rules

• Identify required information fields and develop data dictionary

• Participates in systems development efforts

• Participates in testing, acceptance testing and implementation of information systems, modules and subsystems

• Provides user support during application software implementations

• Participates in training users on application software

• Participates in Application Group and business unit meetings

• Prepares and updates project plans

• Assist QA testing team, when necessary

• Provide Project Management on small application development projects, when necessary

• Additional duties as needed


• A Bachelor's Degree in a related field (required)

• A Master's Degree in a related field (preferred)


• 3+ years of experience in full Software Development Life-Cycle (required)

• 5+ years of experience in business analysis (or 2+ years with Master's degree) (required)

• Health care experience (preferred)

• Project Management experience (preferred)


• Ability to multi-task - intermediate

• Ability to work as part of a team - intermediate

• Demonstrated project management skills - intermediate

• Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions - intermediate

• Demonstrated written communication skills - intermediate

• Ability to read, analyze and interpret general business periodicals, professional journals or technical procedures - intermediate

• Ability to effectively present information and respond to questions from managers, clients and customers - intermediate

• Ability to think logically in solving assigned problems and to present recommendations with clarity in written and graphic form


• Microsoft Outlook - intermediate (required)

• Microsoft Excel - intermediate (required)

• Microsoft Word - intermediate (required)

• Microsoft Access - intermediate (required)

• Microsoft Visio - intermediate (required)

• Microsoft Project - intermediate (required)

• Microsoft PowerPoint - intermediate (required)

• Ability to interpret a complex variety of technical instructions and deal with several abstract and concrete variables - intermediate (required)


• Travel Requirements – 10%