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Engagement Officer

Company:
Ivana Resources
Location:
Lagos, Lagos, Nigeria
Posted:
September 28, 2019

Description:

We are looking for an Engagement Manager to build positive relationships with clients during projects. You’ll be the assigned clients’ first point of contact, ensuring that our customers remain satisfied with our services.

To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you.

Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.

Responsibilities

Foster positive relationships with our customers as their primary point of contact

Help clients implement services and plan projects effectively

Ensure that contract terms and conditions are met

Manage invoices and bills for assigned customers

Identify upselling and cross-selling opportunities

Address customer issues with speed and efficiency

Work with sales teams to generate new business

Prepare reports on project performance

Requirements

Proven experience as an Engagement Manager

Project management experience

Background in sales and customer service is a plus

Proficient in MS Office and CRM/project management software

Strong organizational and multitasking skills

Customer-oriented approach

Excellent verbal and written communication abilities

Sharp business acumen

Problem-solving aptitude

BSc/BA in Business or similar field

INTERESTED APPLICANTS SHOULD SEND THEIR CVs TO or Call 08116501459