Currently seeking an Property Manager for an excellent opportunity in the DFW, TX area. The ideal candidate will possess at least 1 year experience in a customer service related industry and 1 year of apartment leasing experience or a combination of accounting skills/education with customer service experience.
Responsibilities of the Property Manager
Qualify prospects by covering all criteria (ask questions; utilize completed guest cards, etc.)
Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
Secure new resident's signature(s) on appropriate paperwork prior to move-in.
Distribute and follow-up on renewal notices.
Understand the Apartment Association lease and contracted credit report application.
Accept rental payments and post rents to the computer.
Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.
Prepare and review quarterly and year end reports.
Assist in monitoring advertising effectiveness.
Quickly complete maintenance Service Request and inform the maintenance team.
Answer questions for residents about community, repairs, rent, rules, etc.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Learn and ensure compliance with all company, local, state and federal safety rules.
Requirements of the Property Manager
High School Diploma or equivalent required; some college preferred
A minimum of 1 year experience in a customer service related industry and 1 year apartment leasing experience or a combination of accounting skills/education with customer service experience
Must possess strong attention to detail and sales ability
National Apartment Leasing Professional (NALP) preferred
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents
OSHA laws and regulations, willingness to obtain within six months
Demonstrate an ability to support and contribute to community team
Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook and community software
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
Successfully pass drug test