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Senior Internal Sharepoint Consultant

Company:
psoc
Location:
Seattle, Washington, United States
Posted:
June 14, 2019

Posted By Premium Recruiter

Description:

This position can be based in either Charlotte or Seattle. They’re growing at an exponential rate.

The salary range is $120,000-160,000 with a lucrative bonus structure.

This person must be comfortable in customer discussions and be a good speaker. This individual must be okay with stressful situations. There is great potential for upward mobility. This role requires a very hands-on individual.

A fast-growing startup offering a breakthrough technology to design and manage Intranet Portals and Enterprise Digital Workplaces. In order to support its exponential growth in North America.

The client looking for a strong SharePoint consultant who combines SharePoint expertise with business analyst skills to be able to propose the best technical solution to answer to a specific customer business need.

Main activities are around the three following pillars:

Support Management (50% of time)

- Be the first level of contact with customers and partners when they open a support ticket.

- Triage the tickets and validate level of criticality

- If possible, resolve the technical incident directly

- Engage with level 2 support team to get incident resolved

Technical Partner / Customer Onboarding (25% of time)

- Participate in the design of technical training curriculum for partners and customers

- Deliver these trainings

Deliver technical expertise on project implementation (25% of time)

- Provide support to partners and customers by delivering technical expertise for implementation projects.

- Review technical configurations and provide recommendations based on best practices.

To be successful at this role, the candidate needs to have the following skills:

- Very well organized with strong capabilities to sort out priorities and get things delivered

- Be a problem solver, able to identify priorities and to focus on concrete actions to get problems solved

- Strong Office 365 / SharePoint technical expertise.

- A bias for business consulting, i.e. a strong willingness to understand the customers' business needs.

A self-starter spirit willing to operate both strategically and tactically

- Independent, self-motivated with a bias towards action.

- Team player with excellent verbal and written communication skills.

- Comfortable working in a fast-paced international environment and can juggle multi-tasks with an eye on achieving the most critical ones first.

Location: Charlotte, NC or Seattle, WA are preferred locations but not a must.

Some domestic travels to be expected. Motivating compensation package with many evolution possibilities in the US or abroad.