Software Engineer CTI - Telephony Eden Prairie, MN, 55344 ref
The Software Engineer (SE) is a member of a highly-motivated team. This role will develop, enhance, and sustain innovative solutions to improve the customer experience. The SE will implement complex software in accordance with project requirements, UX design, and industry best practices. The SE will also review designs and participate in meaningful collaboration sessions on how to solve customer problems and participate in determining scope for new projects.
Essential Duties and Responsibilities:
Work with Scrum team to develop Spok’s new Contact Center that will be a key component of our product offering.
Code, test, debug, document and maintain software applications using established coding standards and methodologies.
Participate in Scrum activities, perform code reviews, contribute to a high performing, growing team.
Ensure new software meets quality standards through writing unit and automated tests.
Troubleshoot, debug, resolve product issues as they arise.
Assist in designing interfaces to improve the user experience.
Support the application lifecycle (concept, design, test, release and support). Follow established development, documentation, testing and deployment processes.
Gather requirements and suggest solutions; serve as an integrator between business needs and technology solutions.
Collaborate with product development team to plan new features.
Participate in planning and scoping meetings for future projects.
Work cross functionally to resolve complex customer problems.
Responsible for managing and maintaining project and work backlog; able to re-prioritize tasks as the business deems appropriate.
Stay current with new technology trends.
Other duties may be assigned.
Education and/or Experience:
Bachelor's degree from four-year college or university and 4 years’ experience, or Master’s Degree in Computer Science and 2 years’ experience; or comparable experience and/or training; or equivalent combination of education and experience. BS in Computer Science preferred.
Basic Qualifications and Experience:
Must have Strong experience with C#, .NET
Experience developing API’s
Experience building integrated Contact Center workflows or applications
Understanding of CTI (Computer Telephony Integration) and Contact Center API’s including:
Avaya: DMCC, TSAPI
Cisco: GED-188, TAPI, Finesse, EMAPI
Unify: ECMA-323 CSTA
Experience with GIT or other version control technologies
Experience with AWS or Azure
Experience with testing (manual and automated) CTI/Contact Center applications
Demonstrated ability to coordinate cross-functional work toward task completion
Excellent communication skills, both verbal and written
Experience working in an Agile development team
Experience working in a Healthcare/clinical environment
Ability to identify, own, and solve problems independently or as part of a team
Referral reward:10% of base salary Job type:Direct hireJob function:Information TechnologyIndustry:Computer SoftwareExperience level:Mid-seniorEducation level:Bachelor’s degreeJob classification:ProfessionalsLocation:Eden Prairie, MNZip code:55344Skills: Computer Telephony Integration, c#, .net, API, Avaya, Cisco, Unify, AWS, TestingExperience required: 4 Years Relocation assistance:Limited assistance
Local candidates highly preferred Number of positions: 1
1. Please describe your candidate's understanding of CTI and the Contact Center API’s listed in the job description?
2. What is your desired Compensation?
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