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HR Coordinator

Company:
Coretechs Inc.
Location:
Austin, Texas, 78701, United States
Posted:
June 07, 2019

Description:

Description:

• Provide outstanding support to employee and internal stakeholder inquiries around benefits processes, policy, and issues.

• Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues or re-assign inquiry, as required; conducting outbound calls or emails for issue resolution and follow-up, if required.

• Maintain a commitment to our service level agreements (SLAs) around responsiveness and customer satisfaction.

• Maintain detailed and accurate documentation in the request tracking system (Service Cloud), HRIS (Workday) and benefits administration tool (WTW).

• Maintain knowledge and adhere to all government policies and standards (e.g. HIPAA, ERISA, IRS, DOL, Section 125, etc.)

• Execute employee Perks programs by answering employee inquiries for "baby cash”, daycare and gym/wellness programs.

Skills:

• Exceptional customer service skills and proven ability to perform in fast-paced environment

• 1-2 yrs HR experience and or customer service experience

• Excellent analytical and problem-solving skills

• Excellent written communication skills and ability to handle sensitive matters with tact and diplomacy

• Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action

• Ability to interact with all levels of a professional organization

• Ability to work independently and require little instruction on the day-to-day work

• Strong attention to detail and accuracy

• Self-starter and fast learner requiring minimal direction

• Ability to work in a team environment to achieve goals

Education:

• Bachelor's degree preferred

Required:

• Excellent verbal and written communication skills

• Customer Service

• Fast Learner

Additional:

• HIPAA

• HRIS

• Workday