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CSR for Healthcare Call Center

NLB Services
Sharonville, Ohio, United States
$16/HOUR ON w2
June 26, 2019


Role: CSR for Healthcare Call Center

Pay Rate: $16 on W2

6 Months CTH

Location: Sharonville, OH

Job Description

• Address patient inquiries on phone.

• Utilize various applications and vendor platforms for data entry and to optimize patient care.

• Protect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards.

• Ensure all tasks are conducted with accuracy and in a Customer 1st manner consistent with company and patient policies.

• Resolve and manage difficult customer situations in a professional manner.

• Achieve and maintain productivity levels consistent with contact center standards.

• Problem-solve with a goal of first contact resolution.

• Follow-up on patient inquires within departmental guidelines.

• Maintain flexibility to work weekends, evenings, and holidays as part of a standard work schedule.

Minimum Position Qualifications/Education:

• High school diploma or GED

• Ability to type 25-30 words per minute

• Proven customer service background

• Intermediate Microsoft Office skills

• Strong written and oral communication skills with the ability to effectively communicate with customers

• Ability to organize and prioritize a variety of tasks/projects

• Ability to work both independently and as a team

• Strong attention to detail

• Ability to maintain composure during stressful situations

• Have reliable transportation