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Incident Manager - Wolfsburg, Germany - Permanent

Adroit People Limited
Wolfsburg, Lower Saxony, Germany
June 12, 2019


Hi All,

We are looking for Incident Manager

Title: Incident Manager

Location: Wolfsburg, Germany

Duration: Permanent

Job Description:

• Organize (convene, conduct, and conduct) the scope meeting (scheduled appointments and, if necessary, special appointments)

• Monitors and controls the proper handling and execution of incidents and service requests

• Initiates hierarchical escalations of incidents

• Coordinates the end-to-end process across all parties

• Acts as point of contact for incident tickets for Volkswagen AMS executives

• Acts as an escalation point for the service desk

• Creates and maintains the P & P Manual Incident Management

• Monitors and is responsible for collaboration between all parties as part of incident management

• Monitors and is responsible for process compliance and the use of standard tools of all involved in Incident Management

• Carry out necessary escalations to Volkswagen to ensure that all issues are reviewed, resolved, or escalated in a timely manner

• Ensures that deviations from process specifications (such as time and / or quality) are promptly identified and communicated to Volkswagen with suggestions for removal.

• Creates and maintains a consolidated issue log

• Responsible for ticket quality monitoring and incident management reporting

• Responsible for taking up and promptly resolving and closing IM improvement measures (including audit finding)

Excellent Communication skills.

Good understanding of ITIL Processes

Interpersonal skills

Problem-solving ability

Organizational and planning skills

Skills in numerical and statistical analysis

The ability to work as part of a team

Review products, processes and systems on an ongoing basis to determine where improvements can be made.

Maintain customer quality standards

Actively participate in internal meetings and meetings with the customers & stakeholder teams

Interested candidates can send their updated CV to my colleague Vimeesha ()

Thanks & Regards

Abdul Razakh.

Adroit People